The Client Services team utilises a ticketing system that will inform you when a new issue is raised and when feedback has been provided by our team. If you are not satisfied with the response provided, please speak to your Client Services team and discuss it with them in the first instance.
If you are still not satisfied, you can call Enable on + 44 (0)330 3112 808 and follow this escalation path:
- Lukasz Bardzinski - Client Services Manager;
- Heline Deconinck - Head of Client Services;
- David Hunt - Chief Operating Officer;
- Andrew Butt - CEO.
Please allow each person in the process to spend up to 48 elapsed hours to tackle your request before escalating to the next stage. Our process has been designed to help with the resolution of your query as quickly as possible, by putting you in touch with the right people at the right time.