This is probably a browser issue. Collaborator has been tested and works using the following browsers:
- Mozilla Firefox (latest version);
- Google Chrome (latest version);
- Safari (latest version);
- Edge (latest version).
Support for Internet Explorer 11 is currently being implemented and will be available in the future.
If you are unable to resolve the issue with your trading partner and they are still experiencing a technical issue, please instruct them to:
- Log a support ticket on our Helpdesk via the following link: https://cello.enable.com/helpdesk/new. Enable will then communicate with them directly and resolve their issue.
- If they are unable to use that link due to login issues, then instruct them to send Enable an email to firstname.lastname@example.org and Enable will communicate with them directly through there.