FAQs

How long does a typical Enable Onboarding process take?

In simple terms: it depends!

How long it takes to get your business up and running with Enable will depend mainly on the complexity of your rebate mechanisms and how much time your team can devote to the project. We see the average Onboarding process taking around 90 days.

Who will be responsible for what?

What we will do for you:

Your Onboarding team will help you prepare and load the trading agreements for your top 5 trading partners (of your choice) in your new Trading Programs channel. We will work with you to decide on the ‘best fit’ configuration for your channel to meet your business’s needs.

What we will do together:

Your Onboarding team will create a custom Onboarding plan to outline the steps you will take to get you fully up and running with Enable. We will work with your team to execute this plan via a series of online meetings, face-to-face workshops, and training sessions. Through this time, your team will not only be empowered to fully populate and administer your channel, but you will also learn how to use all the tools you will need to successfully manage your trading agreements in the system. 

How many trading agreements will Enable help me with during Onboarding?

The trading agreements for up to 5 trading partners — you will provide us with copies of existing trading agreements from a variety of trading partners (some more complex, some less so) and we will help you represent these in your channel.

How do I know if I will be able to represent my programs & load my data?

While we are striving to make the process of moving to Enable as painless as possible, there may be some business processes that we are not able to recreate for you. 

Our process works such that our team will configure our product in such a way that it is a ‘best fit’ with your business.

When will Onboarding be complete?

You will be able to sign off Onboarding once:

• You are up and running with your top 5 trading partners in your Live channel;

• You have been able to validate that the trading agreements and their earnings match the current calculations in your existing system;

• Plans are in place for transitioning over to Enable as the sole rebate management solution in your business.

What happens after Onboarding?

Once the Onboarding process has come to an end, is doesn’t all stop there!

Enable will offer you their “Aftercare” service, whereby the Customer Success team will be on hand to support you during your transition to Enable to ensure your business successfully adopts the software into its day-to-day operations.

Your users will be able to continue to access Enable’s ongoing product support services for the longevity of your subscription.