As part of Onboarding, you will be assigned a Customer Success Manager from Enable’s Customer Success team. The Customer Success Manager will provide regular status reports to both your assigned Project Manager and Project Sponsor in order to share the progress of Onboarding, highlight any identified risks or issues that have been flagged and indicate any actions that are relevant to you to ensure transparency and the successful completion of the project.
In addition, the Customer Success Manager will oversee the delivery of the project and work with your Project Sponsor to share relevant project updates. They will also work with the Project Sponsor to identify new work to be undertaken outside of the DealTrack Onboarding remit.
You will also be assigned two individuals from Enable’s Client Services team — an Implementation Lead and an Implementation Analyst. They will work with your assigned Project Manager and project team members to meet the agreed deadlines and deliverables.
The Implementation Lead will be primarily focusing on the delivery of your DealTrack solution, support your testing and your post go-live. The Implementation Analyst will be primarily working together with you to uncover how the existing business processes map into DealTrack’s configuration options, and flagging up where they don’t for you to consider possible process changes.