FAQ

Enable apps

• How do I book a support call with the Enable team?
• How do I see my open projects and documents?
• Updated Trading Programs terminology
• The Enable apps homepage

Program lines

• Why can't I select dimension items from a particular collection when configuring a program line?
• Why can't I filter or view by different items in reports?
• What does inverse earnings mean?
• Why can't I see a dimension item when selecting in a program line?
• What do the 'A', 'C', and 'F' stand for in the target bands?
• How do I set an accrual band?

Collaborator

• I have been invited to sign off a plan but can’t log in to Collaborator
• Why can I not see any plans in Collaborator?
• How can I sign off plans in Collaborator?
• Can I download the proposed plan?
• How can I amend some of the information on the plan?
• Can I invite my colleague to Collaborate as well?

See all 9 articles

Collaborator for Enable clients

• My trading partner cannot access Collaborator
• My trading partner cannot see the agreement
• My trading partner cannot log in to the system
• My trading partner is not receiving any emails from Collaborator

Transactions

• What are interface dates and how can they be used to delete transactions?

Watchlist

• Why are my recent program line changes not appearing in the watchlist app?

Security & compliance

• Hosting in Azure
• Certifications and compliance
• SSAE – SOC Reports