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FAQ

Enable apps

  • Updated Trading Programs terminology
  • The Enable apps homepage

Program lines

  • Why can't I see a dimension item when selecting in a program line?
  • What do the 'A', 'C', and 'F' stand for in the target bands?
  • How do I set an accrual band?

Collaborator

  • I have been invited to sign off a plan but can’t log in to Collaborator
  • Why can I not see any plans in Collaborator?
  • How can I sign off plans in Collaborator?
  • Can I download the proposed plan?
  • How can I amend some of the information on the plan?
  • Can I invite my colleague to Collaborate as well?
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Collaborator for Enable clients

  • My trading partner cannot access Collaborator
  • My trading partner cannot see the agreement
  • My trading partner cannot log in to the system
  • My trading partner is not receiving any emails from Collaborator

Transactions

  • What are interface dates and how can they be used to delete transactions?

Watchlist

  • Why are my recent program line changes not appearing in the watchlist app?

Compliance

  • Certifications and compliance
  • SSAE – SOC Reports

Single Sign-On

  • Azure AD integration
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