FAQ

Enable apps

• How do I book a support call with the Enable team?
• How do I see my open projects and documents?
• What is the Enable apps homepage?

Program lines

• How does 'Separate target and earning transactions' work?
• Why can't I select dimension items from a particular collection when configuring a program line?
• Why can't I filter or view by different items in reports?
• What does inverse earnings mean?
• Why can't I see a dimension item when selecting in a program line?
• What do the 'A', 'C', and 'F' stand for in the target bands?

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Collaborator

• I have been invited to sign off a Trading program but can’t log in to Collaborator
• Why can I not see any trading programs in Collaborator?
• How can I sign off trading programs in Collaborator?
• Can I download the proposed trading program?
• How can I amend some of the information on the trading program?
• Can I invite my colleague to Collaborate as well?

See all 9 articles

Collaborator for Enable clients

• Why is my trading partner unable to access Collaborator?
• Why is my trading partner unable to see the agreement?
• Why is my trading partner unable to log in to the system?
• Why is my trading partner not receiving any emails from Collaborator?

Transactions

• What are interface dates and how can they be used to delete transactions?

Watchlist

• Why are my recent program line changes not appearing in the watchlist app?