We have created three different tiles to group communication with your trading partners: Finance & Commercial, Marketing Planning and Product Information.
We envisage the main use of Messages as a hub where team members can view historic and active communications with their trading partners, where interactions are purposeful with a clear call to action, and where information can be stored long-term. Messages is separated into three backlogs, each with its own purpose.
The types of communication that you might use the Finance & Commercial backlogs for are:
- Compliance documentation
- Trading terms negotiation
- Price lists and price changes
- Warranty claims and returns
- Service level information / periodic KPI submissions
- Invoice matching and rebate settlement queries
- Customer feedback
The types of communication that you might use the Marketing & Planning backlogs for are:
- Marketing activity planning, approval and collateral
- Sales opportunities and market intelligence
- Demand planning information
The types of communication that you might use the Product Information for are:
- New product introductions
- Product documentation and web links
- Technical product and installation advice