Contact us
Want to get in touch with us? Our support service can be reached via the following methods:
- Raise a ticket on our Help Center;
- Email us at help@enable.com;
- Call us on the phone number local to you.
What we offer
After getting in touch with us, we offer you the following support:
- You can track every request within our Help Center.
- An experienced product expert will triage your request to determine whether more information is required, which team is best suited to tackle your request and determine its SLA category.
- Our support team will provide regular updates on progress.
- After thorough investigative work, a detailed written response will be provided on resolution.
24/7 Application monitoring
Alongside our support offering, Enable monitor our applications around the clock with automated systems. This means that in the unlikely event that the application encounters a problem outside of our 24/5 support hours, we will still be alerted to the problem.
This is made possible by background health checks which we have implemented in Enable that monitor our system. These will periodically check to ensure the system is up and running. Should the system be non-responsive, alerts are sent to our Engineering teams. They are then able to set things in motion to investigate and resolve the issue.
We are always looking to improve our performance and error monitoring at Enable.
Take your query further
You will be informed when a new issue is raised and when feedback has been provided by our team. If you are not satisfied with the response provided then please follow up on the same ticket in the first instance.
If you are still dissatisfied after following up, you can escalate via our Help Center.