Enable and RDM Customers
Our new Customer Support packages introduce defined response and a choice of service levels delivered through both central and local support teams globally. This allows you to customize support levels to your need, and to know exactly what to expect when something goes wrong.
We now have three new standard Customer Support packages called Bronze, Silver and Gold.
All three provide 24×5 support around the world, with faster response targets and additional services offered at higher tiers. Custom packages can be quoted to accommodate additional requirements.
Our paid support plans are designed to give a more consistent, predictable experience, with clear targets for an initial response and coverage. Our goal is to increase 'fix first time' so a response is not just an ‘acknowledgement’ of an issue but a plan to resolve problems as quickly as possible.
Our account teams are on hand to help you choose the right level of support for your business going forward.
Flintfox by Enable Customers
We are able to offer a range of different support packages for customers offering a range of response levels and additional services.
How to get in touch
To find out more, simply email help@enable.com or talk to your Customer Success Manager or Account Executive.