Unsupported reasons are identified in the special pricing support report to explain why a transaction has not calculated support.
This article will guide you through:
- Identifying unsupported reasons
- Transaction date not on agreement
- Product not on agreement
- Branch not on agreement
- Delivery type not on agreement
- End-customer not on agreement
- Currency not on agreement
- Sold above supported price
- Past support claim period
- Entirely over quantity limit
- [X] units over quantity limit
- The variable [X] has not been supplied
- No viable stock in ledger
- The variable 'MM#' has not been supplied
- Attempted to divide by 0
- Uncategorized
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- Looking to generate the support report for your SPAs? Click here to learn how to use the special pricing support report.
- Alternatively, see our Help Center for more on SPAs.
Identifying unsupported reasons
When the special pricing support report is generated, the Unsupported reason column in the report results displays the reason a transaction was not supported.
If there is no matched agreement ID or agreement reference, then a transaction will be displayed in the Unmatched transactions in the support report.
The unsupported reasons list below acts as a hierarchy; the platform assesses each step in order before assessing the next. If an issue exists at one step, the unsupported reason at that step will be displayed, and the further steps will not be assessed.
For example, if a transaction does not meet any of the not on agreement scenarios, it will move on to the next step which is to determine if support has been forfeited, starting with assessing if it has been sold above supported price.
The logic for each unsupported reason is detailed below.
Transaction date not on agreement
Displayed when the transaction date on the transaction is outside the referenced SPA’s start and end dates.
Product not on agreement
Displayed when the Product on the transaction is not included on the SPA.
Branch not on agreement
Displayed when the Branch on the transaction is not included on the SPA.
Delivery type not on agreement
Displayed when the Delivery type on the transaction is not included on the SPA.
End-customer not on agreement
Displayed when the End-customer on the transaction is not included on the SPA.
Currency not on agreement
Displayed when the Currency on the transaction is not included on the SPA.
Sold above supported price
Displayed when both of the following apply:
- The distributor terms on the matched SPA specify that If sold above end-customer price, Support forfeited.
- The transaction was sold to the end-customer above the supported price taken from the matched SPA.
Past support claim period
Displayed when either of the following apply:
- The transaction is submitted more than X days after the transaction and the matched SPA has a Support claim period method of Transaction date, and Support claim period (days) = X.
- The transaction is submitted more than Y days after the matched SPA’s end date and it has a Support claim period method of SPA end date and Support claim period (days) = Y.
Entirely over quantity limit
Displayed when both of the following apply:
- The transaction is matched to a SPA that has an enforced quantity limit for the given product.
- Remaining capacity on the matched SPA is 0.
For example, for a quantity limit of 50 specific products, if a claim has already been made for 50 units, and then a new claim is made, the new claim would be entirely over quantity limit.
[X] units over quantity limit
Displayed when both of the following apply:
- The transaction is matched to a SPA that has an enforced quantity limit for the given product.
- Remaining capacity on the matched SPA is enough to support some units, but not all.
[X] displays the number of units which forfeited support.
For example, for a quantity limit of 50 specific products, a claim has already been made for 45 units. When an additional claim is made for an extra 7 units of the product, the support would be topped up until 50, and anything above 50 would be x amount over the quantity limit. In this case, the unsupported reason would be 2 units over quantity limit.
The variable [X] has not been supplied
Displayed when both of the following apply:
- The transaction is matched to a SPA.
- The support mechanism used for the SPA cannot be used to calculate support on the transaction.
For example, a support mechanism cannot calculate support if the calculation uses a division by 0, if a price list is incorrect, etc.
No viable stock in ledger
Displayed when both of the following apply:
- Quantity and cost is enabled.
- The transaction includes a quantity greater than the stock available in the ledger.
For example, if a sale transaction is submitted for a quantity of 50, but the ledger has a quantity of 45 products purchased, the quantity sold is higher than the stock available.
The stock available in the ledger is often impacted by the PO receipt expiry period.
The variable ‘MM#’ has not been supplied
Displayed when a required matrix value for the calculation is missing.
Attempted to divide by 0
Displayed when the calculation mechanism attempts to divide by a price list or matrix value of zero.
Uncategorized
Displayed when no other reason above applies to explain why the transaction is not supported.
What’s next?
Looking to review the terms which were specified on a SPA? Learn how to navigate the SPA PDF here.
Need help locating your SPAs before reviewing the PDF? Learn how to find your special pricing agreements here.